What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information. We never ask for credit card numbers.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
We do not use cookies for tracking purposes
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. that make your site experience more efficient and may not function properly.
However, you will still be able to place orders.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
We do not include or offer third-party products or services on our website.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
Email: kakariaexim@gmail.com
1) Return Policy
Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome replacements on the following terms -
§ A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
§ If you identify quality or a manufacturing defect on the received product.
§ If the product is received in a damaged condition.
Breakages
In the case of breakage and any transit damage, please send a picture of the product & video of opening the product via WhatsApp to any of the numbers mentioned in the website and it will be taken care of immediately.
-Please consider these points: We will be requiring the original packaging with any foam and cushioning inside for its safe return journey of the product even if it is broken/ tore off for our reference purpose.
Cancellation
As an organisation, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason write to us at kakariaexim@gmail.com or reach us at the numbers mentioned in the website within 24 hours of ordering and we will be happy to assist you
Return Process
1. Our return policy is applicable within 7 days from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at kakariaexim@gmail.com or at our registered office (2.00 PM – 5.00 PM) to initiate a return.
2. Please send us 2 images (one of the damaged parts and one of the entire products) of the product for us to ascertain the reason for return. You can send us the images on 9809080905 from where our Quality Assurance team will check the details in reference to its eligibility of return.
3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, you need to courier us at our registered office after proper communication. It usually takes about 7-10 working days for delivery at our warehouse / office. Once the merchandise is back at our warehouse/ office, our quality assurance team will check the merchandise and the refund process including least return courier charges, will get initiated within 2-3 days of receiving it. It will then reflect in your bank account.
Points to remember - Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc. The product should be unused and in the original condition. If required You will be asked to print some documents to be provided to the logistics company representative who comes for the pickup.
Refunds
All refunds will be processed within 2-3 days of receiving the merchandise back at our warehouse/office. The refunds can be made in form of account transfer or Google Pay. COD orders if any will be refunded via NEFT transfer (Please provide your account details for the same) Please allow 2-3 days for the amount to reflect in your statements.